FAQs

  • All
    • What's the process for ordering a car?
      You’ll be provided with log in details to our driver site where you’ll be able to prepare quotes for your next car. On the site you’ll be able to see the cars available, monthly cost and Benefit in Kind amount. Once you submit a request, we will contact your employer for approval.
    • What happens after my employer has approved my order?
      Once your employer has approved your order, we’ll place it with the manufacturer who will give us an  estimated production date. You can monitor the status of your car order on the website and we’ll contact you and your employer once the car is in stock and ready for delivery.
    • When will my new car arrive?
      This varies depending on which car you choose but as your car will be built to order it’s typically 12-16 weeks, unless taking one of our stock offers which can be as little as three weeks. Once you have placed your order we will contact you to provide you with all the information you need, including an estimated delivery date. If you have an existing car to sell we would always advise to wait until your new car has been delivered.
    • What happens when my car needs a service?
      Call us. It’s as simple as that. All routine servicing is included under the scheme (even down to replacement bulbs, wipers and brake pads!). Just contact us by phone or via the website and we’ll arrange a convenient date with you to book your vehicle in.
    • What happens if my vehicle is damaged on delivery?
      When your car is delivered please make sure you thoroughly check it with the delivery agent. If for any reason there’s any damage or you’re dissatisfied with the vehicle, please ensure this is recorded on the delivery release note at the time of delivery and reported to our customer services team or your fleet contact as soon as possible.
    • Do I need to tax my vehicle?
      No - we will organise the vehicle road fund licence (road tax) on your behalf
    • Can my partner/ family member drive the car?
      You can normally add one additional driver to your company car insurance policy. To do this, you will need to speak to your Fleet Manager/ HR department.
    • Can I smoke in my car?
      Smoking in work vehicles is illegal under the Health Act 2006, which banned smoking in all vehicles used primarily for business purposes by more than one person. Anyone caught smoking in a company car or van faces at least a fixed penalty fine.
    • I've been involved in an accident - how do I make a claim?
      Whether you need assistance at the time of the accident or following an accident, call the Driver Helpline and choose the relevant option to be put through to an accident management team to help with your claim.
    • Can I take my car abroad?
      If you wish to take your vehicle to Europe you must give Tusker 2 weeks’ notice as a travel pack will need to be sent to you containing the necessary documentation, including a VE103b certificate as a legal requirement.  There is a small administration charge involved to issue this certificate, however, the document is valid for 12 months.  Without this document you may find yourself in trouble with the authorities.  *Please note, this advice may change once Brexit is completed, so please do check back nearer the time if you’re planning on taking your car abroad post-brexit.
    • In what condition do you expect the vehicle to be returned?
      We wouldn’t expect a vehicle to be returned in the same condition that we delivered it in at the beginning of the contract – fair wear and tear occurs no matter how carefully a vehicle is looked after, and happens when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh treatment or negligent acts. All vehicle documentation including operation manuals, service books must be left inside the vehicle on its return. A full set of keys including the master key, spares and locking wheel nut keys, should be returned with the vehicle. Accessories such as parcel shelves, load covers, restraining straps and nets must also be returned with the vehicle. The spare wheel (including ‘spacesaver’), jack and other tools must be intact, present and stowed properly, in the correct location and in good working order. The emergency tyre inflation canister, if supplied when new, should be in full working order, serviceable and ready for use. A canister that has been partially or fully discharged should be replaced. You must also ensure there are no warning lights displayed on the dashboard.  
    • Who decides what damage is fair wear and tear and what is outside of the guidelines?
      An appraisal is carried out at point of collection where we ask all collection drivers to note any obvious damage. A full inspection of the vehicle will then be carried out once it arrives at our de-fleet centre. The vehicle will undergo a more detailed damage and condition assessment in a controlled inspection environment. Any additional damage that falls outside of the BVRLA (British Vehicle Rental Leasing Association) Fair Wear and Tear guidelines will be recorded and a re –charge may be imposed.
    • What happens when I place an order?
      We've explained the full order timline and what you can typically expect, here.
  • Company Car Tax
    • What is company car tax?
      Company car tax is also known as Benefit in Kind (BiK) which is a tax on benefits or perks provided by your employer in addition to your salary. If you have a company car or salary sacrifice car, you will have to pay tax on the Benefit in Kind. View our Benefit in Kind page to learn more.
    • How much is Benefit in Kind tax?
      The amount depends on the car you choose as it depends on the cost of the vehicle, it’s CO2 emissions and your tax band. The lower the emissions of the car, the more tax and National Insurance you can save, as there are huge savings available for zero-emitting vehicles.
    • What is ‘taxed at source’?
      If a benefit is 'taxed at source' it means that the benefit you receive has already had the Benefit-in-Kind tax taken off. In terms of Benefit in Kind, it means that employees don’t have to notify the tax office about their salary sacrifice car. If an organisation doesn’t ‘tax at source’ employees will need to ensure the tax office is notified about their car and they will then have the benefit in kind tax deducted via their PAYE Coding Notice.
    • Are Electric Vehicles exempt from Benefit in Kind tax?
      No, they're not exempt but they benefit from the lowest level of company car tax. Currently Benefit in Kind is 2% from April 2022 until April 2025 after which company car tax rates on EVs will increase from April 2025 by 1% pa for 3 years. The rates will be 2% to 2024/25, 3% for 2025/26, 4% for 2026/27 and 5% for 2027/28.
    • Where can I find the BiK value of a car on Tusker's system?
      Our online quotation system will automatically calculate the correct BiK value of the car you’ve chosen based on the fuel type, CO2 emissions, additional options, fuel type, P11D value, and applicable tax rate according to the salary you’ve entered in the system.
    • When do I start paying Benefit in Kind tax?
      You don’t pay anything until you’ve received delivery of your car. If your employer doesn’t deduct at source then HMRC need to be notified that you have this employee benefit. If the tax is not collected via your tax code for the year the benefit is received, it could mean an underpayment of tax which will be due the following tax year.
  • Contract Hire
    • What is contract hire?
      Contact Hire is essentially a car lease, which is provided as a benefit of being employed, often termed ‘company car’. They are often provided to those who have to travel a lot in their role, as well as for senior management. They can be outsourced by organisations who don’t want to manage their fleets internally.
    • What are the key benefits of contract hire?
      Contract Hire allows businesses to outsource the management and administration of their fleet of company cars. It enables organisations to control their costs and reduces the assets depreciating on the company balance sheet. External companies provide benefits too, such as servicing and insurance, road tax, as well as ongoing advice and support for the fleet.
    • What’s the difference between contract hire and salary sacrifice?
      Contract Hire is essentially business leasing between the employer and CPC Drive, whereby the employer provides the car as a benefit of employment and agrees the payments for the car. A salary sacrifice arrangement is between the employer and employee that CPC Drive facilitates. The employee agrees the amount for the car and reductions are made from their salary in exchange for the car.  
    • Who owns the contract hire vehicle?
      Tusker remains the legal owner of the car, with the employee (and their spouse) listed as the registered user(s).
    • What are the end of the contract options?
      The customer has three options available at the end of the contract period.
      1. Hand the vehicle back and replace with a new one.
      2. Extend the contract for 6 months or 12 months, usually at a reduced rate.
      3. Ask for a purchase price and purchase as an individual. (The company cannot purchase the vehicle due to the tax advantages that have already been enjoyed.)
    • Why choose CPC Drive for a contract hire solution?
      Whatever your organisational goals, our bespoke fleet solutions are designed to meet them. Whether you want cars that consume less fuel and keep costs low or a cap on emissions that will reduce your carbon footprint and generate significant tax savings, we’ve got multiple vehicle options to fit the bill. Plus, as a medium-sized company, we have a personal service and a family feel, which means you’re more than just a number.
  • Salary Sacrifice
    • What is a salary sacrifice car?
      With Tusker’s Car Benefit Scheme, you agree to give up part of your salary in exchange for a non-cash benefit - in this case a brand new car. The reduction to your salary is made before income tax and National Insurance are calculated, making it better value than a normal private lease agreement. As it's through your employer you will benefit from bulk manufacturer discounts, discounted finance rates and VAT efficiencies compared to a retail deal. Under the scheme there is company car tax, which is the tax payable on the Benefit in Kind (BiK). Your car is liable for Benefit in Kind tax as it is being provided as a benefit by your company.
    • Who is the vehicle agreement between?
      The Salary Sacrifice Scheme is between the Employer and the Employee and the vehicle contract is between the Employer and the leasing company.
    • What is included with a salary sacrifice car?
      Fully comprehensive insurance, annual road fund licence (road tax), replacement tyres, routine servicing and maintenance, MOTs, full RAC breakdown cover and lifestyle protections should you need to end the agreement early under certain circumstances.
    • What isn’t included in the scheme?
      Our car scheme is designed to offer you a complete motoring package, however it doesn’t include fuel, payment of fines, engine oil, AdBlue top-ups outside of servicing, damage due to driver misuse or excess mileage charges.
    • What happens at the end of the salary sacrifice car agreement?
      There are three options; order a new car which will be delivered as the current one is collected, return the vehicle, or buy the car for its market value.
    • Is a deposit required for a salary sacrifice car?
      No, we don’t require a deposit. The first amount is deducted from the driver’s salary the from the month delivery is made. This will be confirmed by the employer.
    • Are there any credit checks for a salary sacrifice car?
      No, as the arrangement is through the employer, no credit checks are required.
    • What’s the difference between contract hire and salary sacrifice?
      Contract Hire is essentially business leasing between the employer and CPC Drive, whereby the employer provides the car as a benefit of employment and agrees the payments for the car. A salary sacrifice arrangement is between the employer and employee that CPC Drive facilitates. The employee agrees the amount for the car and reductions are made from their salary in exchange for the car.  
    • What are the end of the contract options?
      The customer has three options available at the end of the contract period.
      1. Hand the vehicle back and replace with a new one.
      2. Extend the contract for 6 months or 12 months, usually at a reduced rate.
      3. Ask for a purchase price and purchase as an individual. (The company cannot purchase the vehicle due to the tax advantages that have already been enjoyed.)
    • Is salary sacrifice the same as leasing?
      It’s similar. There are additional savings to be made as it’s a tax efficient scheme, plus there is no deposit or credit check, which leasing companies usually ask for.
    • What happens if employees resign or are made redundant?
      We work with employers to offer a range of lifestyle protections should an employees’ circumstances change such as maternity or paternity leave, redundancy, resignation and long-term sickness so that there are no early termination fees due. If you already have a scheme with us, simply check your scheme policy to understand what is and isn't included for your organisation.
    • What happens when I place an order?
      We've explained the full order timline and what you can typically expect, here.
  • Ultra-Low Emission Vehicles (ULEVs) and Electric Vehicles (EVs)
    • What is a ULEV?
      A ULEV (Ultra-Low Emissions Vehicle) is a vehicle that emits 75g or less of CO2 per kilometre. There are two main types:
      • Electric vehicles (EVs) – these are solely electric and run off an electric motor using electrical energy stored in their batteries (or another energy storage device). With a standard range of up to 100 miles, these cars are most suitable for short journeys, such as commuting to work and doing the school run.
      • Plug-in Hybrid Electric Vehicles (PHEVs) – these vehicles run off both a traditional engine and an electric motor. They can be driven on both the engine and motor at the same time or individually – a great design that suits most lifestyle needs. On average you can drive around 30 miles on electric before moving onto the engine. The driver has the option to choose whether to drive electric, use the fuel engine or a combination of both.
        There are also others which are referred to as ‘mild hybrid’ which means the battery charges as the car is driven and can reduce fuel consumption. These cars usually have lower emissions but are not always classed as ULEVs because their emissions are over 75g CO2/Km
    • What is the difference between a ULEV and an EV?
      ULEV stands for Ultra-Low Emission Vehicle, which are cars with less than 75g CO2/Km and tend to be hybrid. Electric vehicles (EVs) have 0 emissions and drive purely on electric power.
    • What are the benefits of electric cars?
      There are lots of benefits of driving an electric car. Two of the main benefits are the cost savings and also the greener, more environmentally friendly lifestyle. Electric cars have low running costs and many also consider that electric cars offer more technology and a better driving experience than petrol or diesel vehicles as they are more responsive. By choosing an electric car through a company car scheme also means you benefit from the lowest level of company car tax. Plus for salary sacrifice cars, along with the lowest company car tax, employees also benefit from income tax and National Insurance savings which can be significant.
    • What are electric cars like to drive?
      Electric vehicles have instant responses when accelerating due to 100% of torque being available at all times, they’re extremely quiet, and very refined. Most EVs have their batteries in the floor, resulting in a low centre of gravity, and therefore good handling.
    • How many makes and models are there?
      Lots! Almost all manufacturers have an electric car model in their range and you can get electric vehicles in most car bodystyles from a small city car up to large SUVs. Plus, the number of makes and models of electric cars continues to increase year on year ready for the Government's commitment to end the sale of new petrol and diesel vehicles by 2030.
    • Are electric cars automatic?
      Yes, they don’t have gear boxes.
    • Can electric cars tow?
      Some can. There are a few models available, including the Tesla Model 3 and the Audi e-Tron which can tow and we expect to see more options available as more electric cars come into the marketplace.
    • Do electric cars have enough electric range?
      A typical electric range is around 250 miles and for hybrid cars this can vary but can often be as low as 20. It’s worth checking what this is expected to be before ordering a ULEV car.
    • Which electric cars have the longest range?
      This is changing all the time as more and more models are being made available in the UK. Some now have ranges of over 350 miles. It would be worth using a car comparison tool if range is an important factor for you.
    • How much does it cost to charge an electric car?
      It costs on average £2 to drive 100 miles. In a petrol car, this would be £10 on average.
    • Are electric cars expensive?
      ULEVs do tend to have a higher list price than their petrol or diesel counterpart if you were planning to buy them outright due to the technology involved. However, we believe salary sacrifice is one of the cheapest ways to drive an electric car due the tax savings and low company car tax for electric cars. When you look at the cost of them on the scheme, the monthly amount is often lower due to the savings made through Benefit in Kind tax as they have a much lower CO2. Plus, running an electric vehicle can offer savings of around £100 per 1,000 miles depending on the vehicle and driving conditions due to the fuel savings you can make.
    • How do I charge an electric car?
      Just like a lot of technology – simply by plugging it in. You can charge your car via a normal 3-pin plug (like you would your phone) but for faster charging, you may want to fit a wall charger.
    • How do I charge my car at home?
      In most cases you can get a chargepoint installed at your house by a 3rd party installer. CPC Drive and Tusker partner with an approved installer who can offer a small discount to our drivers but there are also many other providers available. Details of any installation offers will get emailed to drivers once an order has been placed.
    • How long will it take to get an electric charging point?
      This will vary depending on the home suitability survey, availability of assessment appointments and turnaround of paperwork. We’d advise starting the above process as early as possible once you’ve ordered your car.
    • How much does a home chargepoint cost?
      This will vary depending on the type of installation required, the installation company you use and the type of home charging point you choose but will be several hundred pounds. However, if you live in a flat or rent your property, there is a current OZEV Grant (also known as Electric Vehicle Homecharge Scheme (EVHS) in place, which provides a 75% contribution to the cost of one chargepoint and its installation. A grant cap is set at £350 (including VAT) per installation.  
    • How do I know if I can get a home charge point?
      Before an electric charging point can be installed at your home, you’ll need to have a home suitability survey carried out by the electric charging point provider. They assess the suitability of a charging point and confirm that you’re able to install one.  You may also need a suitable data network connection, which will be tested by an engineer. The suitability survey will identify if you need any remedial work like a new isolation switch, an earth plate or ground works, which can be arranged but the additional cost these works might incur, will not be subject to the funding available through the Electric Vehicle Homecharge Scheme (EVHS). For more information and the latest guidance about the EVHS, please visit https://www.gov.uk/government/publications/customer-guidance-electric-vehicle-homecharge-scheme
    • Do I have to own my home to get a charge point installed?
      No, you don’t need to own your property to have a charging point installed but you do need permission from the homeowner. You also need to have dedicated off street parking with an area for a charger to be wall mounted. We would recommend that you check that you have the means to regularly charge your car before ordering a pure electric vehicle. If you live in a flat or are renting your property you may be eligible for the Governments Electric Vehicle Homecharge Scheme which provides a 75% contribution to the cost of one chargepoint and its installation. You can find out more from the Government website here.
    • What charging cable comes with my car?
      This varies between manufacturers so please check under the options section on the car quoting system. Electric vehicles are normally delivered with one charging cable so if you need an extra cable, simply let us know and we may be able to source these from the dealership and add the cost into your gross salary sacrifice amount. Alternatively you can source them yourself through a dealership or online.
    • Where can I charge my car?
      Public charge points – the publicly accessible charge point network – is growing rapidly. ZapMap is a useful source of information to check coverage in your area. In April 2020, data from Zap-Map revealed 11,325 locations with a public charging point installed, with a total of 31,638 connectors and they continue to get installed on a regular basis. When you find a charge point in your area you’ll likely need to register with them (free of charge) to be able to start charging.
    • How long does it take to charge an electric car?
      How long it takes to charge an electric car depends on the type of charging point, which is defined by the power (kW) and speed at which they charge. There are three main charging speeds: Slow, Fast and Rapid. Slow chargers (up to 3kW) Slow charging is the most common method of charging an electric vehicle and is typically done by owners at home and overnight. Other slow charging points can be found in office car parks, but public points are uncommon, as a full charge can take 6-12 hours. Fast chargers (7-22kW) These are the charging points you’ll find in supermarket car parks and shopping centres. A 7kW will recharge an EV in 3-5 hours; while a 22kw point will be faster, typically charging a car in 1-2 hours. Rapid chargers (43- 120kW) Travel on a motorway and the chances are you’ll find a rapid charging point at a service station. A rapid charger can provide up to 80% of charge in 20-40 minutes.
    • Does an electric car need an MOT?
      Like all cars, electric cars have to pass an annual road-worthiness inspection after they are three years old. The main difference is that there is no emissions test. As soon as an MOT is due, we'll let the driver know.
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